Website publisher
The RackList website, available at https://racklist.eu, is published by:
Mr Alexandre ETEOCLE
Sole trader (entrepreneur individuel), operating the RackList website
Registered address currently being updated with INSEE.
Primary activity under ongoing reclassification with INSEE towards code 6312Z "Web portals", to reflect the actual nature of the service.
The "RackList" name is used as an operating name for the website and is not, at this date, a trademark registered with the INPI. Accordingly, the "™" and "®" symbols are not used.
Publication director
The publication director, within the meaning of article 93-2 of French Act no. 82-652 of 29 July 1982 and of the French Act of 29 July 1881 on freedom of the press, is:
Mr Alexandre ETEOCLE
The publication director bears editorial responsibility for content published under RackList's control. The right of reply provided by article 6-IV of the LCEN may be exercised at this address.
Hosting provider
The site's hosting infrastructure is operated by:
Physical servers are located within the European Economic Area (Germany). The hosting provider does not transfer data outside the EU/EEA as part of operating the service.
Data storage and distribution providers
Pursuant to article 48 of French Act no. 2024-449 of 21 May 2024 (SREN), the following providers participate in the storage, caching or distribution of data on behalf of the website:
Any transfers to the United States are framed by the EU-US Data Privacy Framework adequacy decision (Commission Implementing Decision (EU) 2023/1795 of 10 July 2023) and, as a fallback, by the Standard Contractual Clauses adopted under Commission Decision (EU) 2021/914.
Personal data processing carried out by these providers is detailed in the privacy policy.
Contact points (Digital Services Act)
Pursuant to Regulation (EU) 2022/2065 on digital services (DSA), fully applicable since 17 February 2024, the following single contact points are established:
Intellectual property
The overall layout of the site, the editorial texts, the design, the logos, the graphic elements and the "RackList" name are protected by the French Intellectual Property Code. Any reproduction, representation, adaptation or exploitation, in whole or in part, without prior written authorisation, is prohibited and constitutes infringement punishable under articles L. 335-2 and L. 335-3 of the IP Code.
Reviews, responses and content published by users remain the intellectual property of their respective authors. In accordance with the terms of use, each user grants RackList a non-exclusive, royalty-free and non-transferable licence to reproduce, display and archive their content, limited to what is strictly necessary to operate the service (art. L. 131-3 IP Code).
The names, logos and trademarks of the listed hosting providers remain the exclusive property of their respective holders. Their display on RackList is part of the exercise of commercial freedom of information and the public's right to be informed about service characteristics.
Development tools and orchestration of artificial intelligence
RackList's source code is designed and operated by a development team (the "dev team") under the direction of the lead dev identified in section 2. The team integrates, on a large scale and with full transparency, generative AI tools (notably Claude Code published by Anthropic PBC) as technical executants under continuous human orchestration.
Every contribution to the code is directed, reviewed, tested and validated by the dev team under the lead dev's responsibility. The intellectual contribution within the meaning of the Pachot case law (French Cour de cassation, plenary assembly, 7 March 1986, no. 83-10.477) is fully established: architectural choices, drafting of directing prompts, selection of proposals, substantial corrections, unit and functional tests, security review and OWASP compliance.
The publisher exercises specific vigilance over third-party software licences that may be reproduced by AI tools (MIT, Apache, BSD, GPL, etc.) and assumes full legal responsibility for the code executed in production.
As of the publication date stated above, no content visible to users of the site (texts, images, summaries, responses, rankings, recommendations) is automatically generated by artificial intelligence. Any change in this regard will trigger explicit "AI" labelling in accordance with Article 50 of Regulation (EU) 2024/1689 on artificial intelligence, applicable from 2 August 2026.
User personal data, technical secrets, the content of reviews and private messages, as well as confidential commercial information submitted by hosting providers claiming their listing are never submitted to third-party AI tools.
Full details: AI transparency policyOnline reviews policy
Pursuant to article L. 111-7-2 of the French Consumer Code and articles R. 111-4 to R. 111-7 (decree no. 2017-1436 of 29 September 2017), RackList informs its users about the characteristics of how online reviews are collected, moderated and displayed.
- Existence of review control
- Yes. Every submitted review undergoes a combined control: automated detection (IP address, browser fingerprint and behavioural signals) and a priori human moderation. Reviews are published only after validation.
- Verification method
- Authors must hold a RackList account with a validated email address. The system correlates IP, browser fingerprint and account data to detect fraud attempts (fake reviews, multiple accounts, coordinated manipulation). The exact signals are not disclosed in order to preserve the effectiveness of fraud detection.
- Displayed dates
- The publication date and the date of the lived experience are displayed close to each review, in accordance with article R. 111-6 of the Consumer Code.
- Ranking criteria
- Reviews are ranked by combined relevance (recency, overall rating, helpfulness score voted by readers, and full-text search for targeted queries). The default sort is chronological (most recent first); alternative sorts by rating or helpfulness are available.
- Contacting a review author
- No. To protect contributors' privacy and prevent any form of pressure or harassment, authors cannot be contacted directly. The rated hosting provider has a public right of reply displayed under the review.
- Modifying a review
- Authors may edit their review within 30 days of publication. After that period, the review is locked to preserve historical traceability. A full deletion at the author's request remains possible at any time.
- Counterparts and incentives
- No financial or in-kind counterpart is paid by RackList to review authors. Any direct or indirect incentive between a rated provider and an author is expressly prohibited by the RackList Charter and may result in review rejection, account suspension and, where applicable, delisting of the provider.
- Publication and retention period
- Reviews are published for 3 years from their publication date, then archived for an additional 2 years for evidentiary and historical analysis purposes, before irreversible deletion or anonymisation. A deletion request from the author is carried out within 30 days.
- Rejection reasons
- Any non-published review is subject to a reasoned notification sent to the author by email, stating the principal rejection reason (illegal content, defamation, fake review detected, breach of the Charter). The author has an internal appeal right (DSA art. 20) at contact@racklist.eu.
Moderation and reporting
In accordance with article 14 of the DSA, the following moderation policy applies:
- Automated detection: a fraud analysis engine evaluates each contribution against IP signals, browser fingerprint, textual patterns and publication frequency. No adverse individual decision based solely on automated processing is taken without human oversight (GDPR art. 22).
- Human moderation: a team of moderators reviews each review, notification or complaint a priori and takes the final decision.
- Reporting: any user or professional may report content deemed illegal or contrary to the Charter via the button provided under each review or by writing to contact@racklist.eu. Every notification is tracked and receives a reasoned response.
- Internal appeal: any moderation decision (rejection, hiding, deletion) may be appealed before the editorial team at contact@racklist.eu, pursuant to DSA article 20. A reasoned response is provided within a reasonable timeframe.
- A summary transparency report is published periodically pursuant to DSA article 15 where the applicable thresholds are met.
Digital accessibility
RackList voluntarily commits to making its website accessible to the widest possible audience. The design aims at compliance with the French general accessibility standard (RGAA 4.1) and with level AA of the Web Content Accessibility Guidelines (WCAG 2.2).
The publisher is not subject to the legal obligation set by French decree no. 2019-768 and Directive (EU) 2019/882 (European Accessibility Act, applicable since 28 June 2025), as the thresholds of 10 employees and EUR 2M turnover are not met. This is therefore a strong ethical commitment.
Known conformance gaps, ongoing improvements and the remediation schedule are documented in a separately published accessibility statement.
Any accessibility issue may be reported to contact@racklist.eu with the subject "Accessibility".
Consumer mediation
RackList's paid offers are exclusively targeted at business users (B2B hosting providers claiming their profile), to which the consumer mediation regime does not apply. The free service available to consumer users (browsing listings, publishing reviews, account area) falls within the scope of articles L. 612-1 and L. 616-1 of the French Consumer Code.
In accordance with article L. 616-1, the appointment of a consumer mediator approved by the French Consumer Mediation Evaluation and Control Commission (CECMC) is under way. The full contact details of the appointed mediator will be published on this page once the accreditation procedure is complete. In the meantime, consumer users are invited to pursue an amicable settlement first by contacting contact@racklist.eu.
Personal data protection
Personal data processing carried out by RackList is described in detail in the privacy policy. It specifies the purposes, legal bases (GDPR art. 6), retention periods, recipients, any transfers outside the EU and how data subject rights (GDPR art. 12 to 22) can be exercised.
Dedicated contact for exercising rights: contact@racklist.eu.
Right to lodge a complaint with the CNIL - 3 place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France - www.cnil.fr.
Read the privacy policyApplicable law and jurisdiction
This legal notice, the terms of use and sale, and the privacy policy are governed by French law.
Any dispute relating to the publication, content or use of the site falls under the exclusive jurisdiction of the Tribunal judiciaire of Bourg-en-Bresse (Ain, France), subject to the mandatory consumer protection rules, in particular article 17 of Regulation (EU) no. 1215/2012 (Brussels I bis) and articles 6 and 18 of Regulation (EC) no. 593/2008 (Rome I).
The French version of this legal notice prevails. Versions in other languages are provided for convenience; in case of divergence in interpretation, the French version prevails.